Privacy policy
MBW Exterior Cleaning respects your privacy and is dedicated to protecting your personal information. This policy explains how we collect, use, and protect your details when you enquire about or book our pressure washing and exterior cleaning services across Ipswich, Kesgrave, Martlesham, Woodbridge, and nearby Suffolk areas.
Last updated: September 2026
Information we collect and how we use it
When you contact us for a quote, via our website form, email, phone, or WhatsApp, we may collect your name, property address, postcode, email address, phone number, specific service requirements, and any optional photos of the work area you share.
We use this information strictly to assess your cleaning requirements, provide accurate quotations, coordinate appointments, carry out agreed services, and maintain basic business accounting records.
Data storage, retention, and sharing
We keep your information safe and do not sell, rent, or trade your personal details to third parties for marketing purposes. Your information is retained only as long as necessary for fulfilling our cleaning services, warranty follow-ups, and legal or tax requirements.
We only share necessary details with trusted third-party service providers who help us run our business, such as website hosting platforms, email systems, and secure payment processors.
Your rights and contact details
Under UK data protection laws, you have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request the deletion of your personal data where applicable.
If you have any questions about this privacy policy or how we manage your information, please get in touch with MBW Exterior Cleaning at matthew@mbwexteriorcleaning.co.uk
Lawful basis for processing
When you contact us to request a quote or enquire about our exterior cleaning services, we process your personal information because it is necessary to respond to your request and take steps at your request before entering into a contract or carrying out work.
We may also process your information where necessary to comply with our ongoing legal, tax, and accounting obligations.
Complaints
If you have concerns about how we have handled your personal information, please contact us first at matthew@mbwexteriorcleaning.co.uk so we can try to resolve the issue for you.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. You can find full guidance about making a complaint on the ICO website.
How long we keep your information
We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, quotes, and bookings, and to meet any legal, accounting, or reporting requirements. When information is no longer required, we will securely delete or dispose of it where appropriate.